RESPONSIBLE GAMING POLICY OF NINEWIN.COM

HOW DO WE SUPPORT RESPONSIBLE GAMING?

Playing at an online casino should always remain a form of entertainment. However, some players may find it difficult to maintain control while gambling. Before you begin playing, it is essential to understand that gambling must not be considered a way to earn money or to solve financial problems. It is recommended to monitor both the time spent and the money used at an online casino on a daily basis.

If you feel that you may start spending more than you can afford, or if gaming begins to affect your everyday responsibilities, we strongly recommend taking protective steps. These may include setting Limits on your gaming activity, choosing Self-Exclusion, and reaching out for assistance and support from reliable independent organizations. You may also complete the gambling addiction quiz to check whether you show signs of problematic gambling behavior.

LET’S VERIFY YOUR ID

1. Underage Players

The Company strictly prohibits individuals under the age of 18 from registering an account. Any minor attempting to create an account, as well as anyone helping a person under 18 to do so, violates our Terms & Conditions.

To help prevent access by minors, you can take the following precautions:

Do not disclose your log-in credentials to anyone.
Do not activate the ‘remember password’ option on log-in pages.
Never share your credit card or bank account information with minors.
Install parental control or internet filtering software on your devices if individuals under 18 live in your household. Such software is available at

2. Gaming Problem

Many activities can turn into a problem when not practiced in moderation, for example alcohol use, shopping, or playing video games. Gambling is no exception. The signs of addiction can be difficult to recognize in yourself or in others and are not always directly linked to financial issues. In some cases, gambling may indicate a deeper underlying concern.

Sometimes gaming becomes a way to escape or avoid dealing with other challenges. The reasons may be so subtle that a person does not fully understand the root causes or the potential consequences. In such situations, professional assistance is available and can provide meaningful support.

It is essential to identify this type of behavior at an early stage, before real-life consequences begin to take effect. Unlike many other conditions, the symptoms are not only physical but can also have financial and social impact.

Fortunately, most people are able to place bets and enjoy gaming throughout their lives without it ever developing into an issue.

3. How can I know if I am at risk?

We follow eight principles for safer betting on ninewin

Casino betting is entertainment only. It is not and can never become a profession.
Do not try to recover losses by increasing your bets.
Set a daily, weekly, or monthly budget that remains well within what you can comfortably afford to lose.
Avoid playing casino games for money when you are under the influence of alcohol or drugs, feeling tired, or experiencing negative emotions.
Monitor the amount of time you spend online and keep track of the bets you place at ninewin.com
Take regular breaks to stay focused and refreshed.
Decide on your budget before you begin playing and follow it strictly.
Have fun!

If you believe you may be at risk of developing a gambling dependency, various dedicated services and websites are available to support you. You can complete a simple self-assessment test at https://begambleaware.org/gambling-problems/do-i-have-a-gambling-problem to better understand whether gaming could be becoming a concern for you.

4. Our Service and Tools

Ninewin provides a variety of services designed to support players who feel they may be developing gambling-related difficulties.

A number of protective measures have been implemented to ensure that members can bet and play within a secure environment. Your account is structured in a way that allows you to enjoy gaming responsibly and safely.

When participating in games of skill or chance that involve money, results are never guaranteed. For instance, even if a coin lands on heads ten times in a row, the probability of tails on the next flip remains 50%.

There are practical steps you can take to make your experience both safer and more enjoyable. To activate the deposit limit feature, you need to log in to your Account. We strongly encourage you to consider using these options while playing on ninewin.

5. Limits

Deposit limits form an essential part of our Responsible Gaming Policy and are intended to help you manage your spending. You may set a daily, weekly, or monthly limit. You can also combine these limits to maintain greater control over your deposits.

We advise all members to define a spending limit. This can be done easily by visiting ‘My Account’ and then ‘Responsible Gaming’, where you can enter an amount in the ‘Daily Limit’, ‘Weekly Limit’, or ‘Monthly Limit’ fields. Setting a personal budget is a sensible approach. If you attempt to deposit more than your chosen limit, you will receive a notification.

If you decide to increase or remove an existing deposit limit, the change will only become effective after 24 hours. This cooling-off period gives you time to reconsider your decision. However, if you request to reduce your deposit limit or introduce a new limit before the current period ends, the change will apply immediately. You may also choose to establish Wagering Limits, allowing you to control the maximum amount you are prepared to wager during a specific time frame.

5.2. Daily Limits

Daily limits apply over a 24-hour period and take into account the deposits made during that time. For example, if you have deposited €20 within the last 24 hours and set a daily deposit limit of €20, you will not be able to make another deposit until 24 hours have passed since your most recent transaction. If you have deposited €10 during the past 24 hours and select a daily limit of €20, you will only be allowed to deposit up to an additional €10 until the 24-hour period from your last deposit has expired.

5.3. Weekly Limits

Weekly limits apply over a 168-hour period. As with all other limits, they take into account the total amount deposited during the relevant timeframe. For example, if you have deposited €20 within the past 168 hours and set a weekly deposit limit of €20, you will not be able to make another deposit until 168 hours have passed since your most recent deposit. If you have deposited €10 during the past 168 hours and choose a weekly limit of €20, you will only be able to deposit up to an additional €10 until the 168-hour period has elapsed since your last transaction.

Note: If you already have a daily limit and you set a weekly limit that is lower than your daily limit, the daily limit will be removed and only the weekly limit will remain active. If your weekly limit is higher than your daily limit, you will still not be able to exceed the weekly cap. For example, if your daily limit is €10 and your weekly limit is €20, you may deposit up to €10 per day for two days, but you will not be allowed to deposit again until 168 hours have passed since your last deposit.

5.4. Monthly Limits

Monthly limits are calculated over a 720-hour period. Like other limits, they consider the total amount deposited during the previous 720 hours. For instance, if you have already deposited €50 within the last 720 hours and you set a monthly deposit limit of €50, you will not be able to deposit again until 720 hours have passed since your most recent deposit. If you have deposited €20 in the past 720 hours and your monthly limit is €50, you will only be permitted to deposit an additional €30 until the 720-hour period has expired.

Note: If you have an active daily and/or weekly limit and your monthly limit is set lower than those amounts, the daily and weekly limits will be removed and only the monthly limit will apply. If your monthly limit is higher than your daily and weekly limits, you will still not be able to exceed the monthly cap. For example, if your daily limit is €10, your weekly limit is €20, and your monthly limit is €50, you may deposit up to €10 per day for two days, but no further deposits will be possible until 168 hours have passed since your last deposit.

If you need additional examples or assistance with setting deposit limits, please contact our Customer Services Team at [email protected]

6. Track your Activity

Your account provides a full history of all bets you have placed, making it straightforward to monitor your activity, review the time spent playing, and assess whether your betting remains within reasonable limits.

7. Contact our Customer Service Team

All members of our Customer Service team are trained in social responsibility and understand the risks associated with compulsive gambling. If you believe you may be at risk, they can assist you by explaining the available tools on ninewin.com that help restrict gambling activity and by directing you to specialized organizations that offer further support. You can reach our Customer Service team by emailing [email protected]